This is no exaggeration.
I’ve been talking to those in the know about my paperwork situation. Many said that the piece of paper I need in order to sell the house that I already own may be covered by the title insurance I bought ten years ago.
Like many things I purchased ten years ago – a boombox, a GameCube, Dude, Where’s My Car, and copy of NSync for The Wife (although back then she was “Lady Who Lets Me See her Naked”) – I can’t find it. So I had to call the company who created the title insurance form in order to get a new copy. This is exactly what happened:
I went to their website and wasn’t able to find a “contact us” button. However, on their Facebook page, I found a costumer complaint with a phone number reply.
I called 800-399-3003. I explained my situation to the operator who sent me to the correct department.
I explained my situation again to the correct department. They told me to call 810-522-0010. This was the phone number of one specific person. She was on vacation.
I again called 800-399-3003. I again explained my situation to the operator who again sent me to the correct department.
I explained my situation again to the correct department. They told me to call 810-229-2700 and ask for “post-closing”.
I called and asked if I could get a copy of my title insurance. She said that since it was ten years old, I’d have to email firstname.lastname@example.org.
I emailed and explained the situation and asked what information was needed for them to send me the title insurance paperwork I had purchased when Mel Gibson wasn’t considered anti-Semitic for Passion of the Christ.
I immediately received an email that said they would happily respond within 10 business days. Since I was hoping to have the paperwork in my hands within ten days, I again called 810-229-2700 and asked for “post-closing”.
Luckily it was the same lady and I asked her what I needed to send via email in order to get the copy of my title insurance.
I sent the information she told me to email@example.com. About two hours later I got a response that said “We didn’t handle this account. It was underwritten by us, but you’ll have to contact the originators via their website.”
I went to this new company’s website and found a contact page. There was no phone number provided, so I had to email about who to call.
A phone number was given within an hour. I called 248-502-3100. I asked for “post-closing.”
I was sent directly to a voicemail. I explained the situation and asked for my phone call to be returned.
Three hours later a woman got back to me. She asked what my address was and what email she should send the copy to. I received a copy within seconds.
This literally took all day. I started at 8:30 and stopped at 5:00. This amount of runaround is why the insurance industry is chocking the economy. It’s also why they have the biggest buildings around, despite creating nothing.
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